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Colaptes Policies

Effective Date: January 5, 2025

Colaptes is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information.

Introduction

By using our website or services, you consent to this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

We collect information to provide and improve our services, enhance user experience, and comply with legal obligations.

a. Website Visitors

Use of Google Analytics

We use Google Analytics to help us understand how users interact with our website and improve our services. Google Analytics collects anonymized information, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and duration
  • Referring/exit pages

This data is collected through cookies and is used solely for analytical purposes.

Opt-Out Options

You can opt out of Google Analytics tracking by:

For more information, please review Google’s Privacy Policy.

Cookies

Google Analytics uses cookies to track user interactions.

Data Sharing

Google Analytics processes this data on our behalf. We do not share your data with third parties except as necessary for analytics purposes. For more information, visit Google’s Terms of Service.

b. Customers and Subscribers

  • Usage Information: Pages visited, language preferences, and device details.
  • Log Data: Timestamps, action and device types for security and analytics.
  • Contact and Account Information: Name, email address, and other details you provide during registration or support interactions.
  • Billing Information: Payment details processed securely by third-party providers (e.g., Stripe).
  • Promotions and Surveys: Voluntary participation for marketing or feedback purposes.

How We Use Your Information

We use your information to:

  • Provide and improve our services.
  • Process payments and subscriptions.
  • Enhance customer support interactions.
  • Communicate updates, promotions, and service-related notifications.

Third-Party Services

We share your information with trusted third-party providers only as necessary:

  • Payment Processing: Stripe for secure transactions.
  • Email Services: AWS SES for email communications.
  • Customer Support Portal: Atlassian Jira for customer service desk.
  • Form Processing: Tally for collecting feedback and inquiries.
  • User Analytics: Google Analytics for collecting feedback and inquiries.

Data Protection and Sharing

We implement strong security measures to protect your data:

  • Data exchange occurs over SSL-secured channels.
  • Information is encrypted where applicable.
  • Access controls and regular security audits are in place.

We do not sell or rent your personal information. Data sharing is limited to:

  • Providing services you’ve requested.
  • Legal compliance or responding to lawful requests.
  • Protecting our rights, users, and systems from misuse.

Data Retention

We retain your data only as long as necessary:

  • For active accounts, data is retained to provide services.
  • Upon account deletion, personal data is permanently removed from our systems.

User Rights

You have the following rights regarding your personal data:

  • Access and Correction: Request access to or correction of your data.
  • Data Portability: Obtain a copy of your data in a commonly used format.
  • Consent Withdrawal: Withdraw consent for data processing at any time.

To exercise these rights, contact us via support portal.

International Compliance

a. GDPR (EU Users)

  • Users in the EU have additional rights, including the right to object to processing and file complaints with their data protection authority.

b. CCPA (California Users)

  • California residents can request disclosure of personal information collected and its use.

Updates to This Policy

We may update this policy periodically to reflect changes in our services or legal requirements. Significant updates will be announced on our website or via email.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support at colaptes com

We are committed to ensuring your privacy and data security while using Colaptes.